Do you ship internationally ?
We currently ship to the following countries :
Austria, Belgium, Canada*, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan*, Lithuania, Luxembourg, Monaco, Netherlands, Norway*, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland*, United States*.
*For countries outside of the European Union trade agreement, if the order value exceeds a certain amount you may be charged customs fee at delivery. Please understand that these fees are charged by your local government and that we have no control over them. The buyer is solely responsible for these charges.
Where do you ship from?
We ship from the beautiful city of Chartres, France. Orders are processed and dispatched within 48 hours, Monday to Friday. You will receive an email notification from us as soon as your order has been sent out.
How soon will I receive my order ?
Delivery timeframes are as follows :
- France : 1 to 5 days
- Europe : 6 to 18 days
- United States, Canada & Japan : 6 to 30 days
How do I check my order’s tracking ?
Once your package ships, you can follow up on its progress by clicking the « Track Package » button from your Shipping Confirmation email.
Please note that it can take a few days for tracking updates to be displayed. This does not necessarily indicate a lack of movement, so you shouldn’t worry about it as long as you are still within the delivery timeframe we specify.
If you haven’t received an Order confirmation or Shipping confirmation, please check your Spam folder and make sure your email settings are set to accept emails containing URL links.
Can I send a gift from Kurafuchi directly to someone & can you gift-wrap it ?
Absolutely ! Simply enter the shipping address of your gift’s recipient. We do not include prices on the wrappings, and every item comes in a ready-to-gift packaging.
I made an error in my shipping address. How can I correct it ?
If your order hasn’t yet shipped, please email email@example.com with the correct address.
If the order has already shipped, unfortunately no change can be made and you’ll need to arrange re-routing with your local postal company, or wait until the package gets returned to us.
What is your shipping method ?
We use the national Post for all our shipments. This means your package will be received and delivered by your country’s national Post, in your mailbox or in person. In some cases, a signature may be required.
Important : Please note that we do not ship to PO boxes & university campuses. If you used such an address, we will not be able to offer our assistance with delivery issues.
Do you offer express shipping ?
Apologies, we do not currently offer an express delivery option.
I have a coupon code. How do I use it ?
On the checkout page, enter the coupon code in the «Discount» textbox and click Apply. You can see the discount applied to your total cart value.
Only one coupon code can be used per order.
How do I cancel an order ?
You can only cancel an order if it hasn’t yet shipped. Please email firstname.lastname@example.org with your cancellation request.
What is your return & exchange policy ?
Please click here for our all the info on Return & Exchanges.
How soon will I receive my refund ?
Once received, returns are processed within 1 to 3 business days. We will notify you by email once your refund has been made.
Will I have to pay custom / duty fees at delivery ?
If the destination country is not part of the EU trade agreement, depending on the order’s total value, custom fees may occur. Please understand that this is not something we can prevent or control and we cannot be responsible for these fees, which are taxes charged and collected by your local government.
I haven’t received my order. What should I do ?
If the maximum delivery timeframe to your destination has passed and you haven’t received your package, please email us at email@example.com and we will assist you.
How do I find out my ring size ?
You can check your ring size two ways :
- by requesting a sizing in any jewelry store
- by measuring your finger’s circumference and finding the matching size using our Ring Size Chart, which you can find here.
To measure your finger, simply use a piece of thread wrapped around your finger, mark it with a pen, then measure it on a ruler. If you are ordering a ring as a gift and don’t know the appropriate size, we recommend borrowing a ring this person wears often and having the size checked at a jewelry store.
Do you have a physical store so I can come and try on the jewelry?
We are an online-only jewelry store. This means we are able to offer you the best possible prices without compromising on quality & craftsmanship, but it also means we can't welcome customers in a physical store.
I have a sensitive skin. Can I still wear your jewels ?
All of our jewels are entirely nickel-free, which greatly minimizes the chance of developing an allergy.
However, some skins are extremely sensitive to plated jewelry and can only wear solid gold or pure silver, if that is your case we don’t recommend purchasing plated jewelry.
Do you offer a warranty on your jewels ?
We offer a 6-month warranty on our jewelry. This covers any kind of manufacturing flaw or breakage but does not cover wear-and-tear from regular use, or accidental damage caused by a misuse of the product.
If you have an issue with your jewel, simply email us with your name and order number and a photo of the jewel. We will get back to you with the most appropriate solution.
What do you mean when you say your products are vegan ?
This means we are against the exploitation of animals in all of its forms, and as such we don’t use any animal-based products in our work.