In case of a broken or damaged item
If your item arrives damaged or if it breaks while wearing it, contact us with details at email@example.com. Please don't forget to include your full name and your order number. Sending a picture can be useful in order for us to identify the cause and provide the most appropriate solution.
In case of a return or exchange
We accept both returns and exchanges within 14 days from the date of delivery. Before sending back an item, please contact us first at firstname.lastname@example.org so that we can provide return instructions.
Please note that earrings cannot be returned due to hygienic reasons.
Returned items should be shipped back in new, unworn condition, and in their original packaging.
Please note that shipping costs for the return will be at your charge. You are also responsible for guaranteeing the safe return of your package to us, by packaging and shipping the item accordingly. Any item that gets lost or damaged during return fare will not be subject to a refund or exchange.
Right of withdrawal
In accordance with the European law, you have a right of withdrawal during 14 days upon delivery of your order. Withdrawal will incur return of the goods and refund of their value. The above return policy applies. These requests should be addressed to us first at email@example.com. The return fees will be at your charge.
You can of course return us items for repairs. Depending on the date of the purchase and the reason for the damage, a fee can occur and will be based on the time and material spent on the repair.
Please note that we do not repair items that weren't purchased from our site.
Prior to returning any item please always contact us.
If you have any question regarding this policy, feel free to email us at firstname.lastname@example.org !